Shipping policy

The short version

  • Free US shipping on all orders.
  • Ships in 1–3 business days.
  • Tracking emailed as soon as it ships.
  • Delivery takes 8–12 business days after your order ships (about 2–3 weeks from the day you order).
  • Ships from our partner warehouse in China.

Where we ship

We ship to addresses in the 48 contiguous US states and Washington, D.C.

We don't ship to Alaska, Hawaii, Puerto Rico, Guam, or APO/FPO/DPO military addresses. We don't ship outside the US right now.

Shipping cost

Free US shipping on all orders. There's no minimum.

Processing time

Ships in 1–3 business days. Business days are Monday–Friday, not counting public holidays.

If we can't ship your order in that time, we'll email you a new ship date, and you can cancel for a full refund.

Around Chinese New Year and other big holidays, we'll post any expected delays at the top of our site.

Delivery time

Delivery takes 8–12 business days after your order ships (about 2–3 weeks from the day you order).

These are estimates, not guaranteed delivery dates. The last few days depend on the local carrier.

Tracking

Tracking emailed as soon as it ships. The email comes from support@pawnookco.com and includes a tracking link.

Orders with more than one item may arrive in separate packages, each with its own tracking number.

Not sure what a tracking update means? See Track your order.

Please check your address

Double-check your shipping address at checkout.

  • Before it ships: You can cancel any time before your order ships for a full refund. The safest way to change your address is to cancel and place a new order with the correct address.
  • After it ships: We can't change the address anymore. Email us right away and we'll ask the carrier, but we can't promise a change. If a package can't be delivered because the address was entered wrong, we'll work it out with you, but we can't promise a free reshipment.

Late or lost packages

  • No tracking email within 3 business days of ordering? Check your spam folder, then email us.
  • Not delivered 15 business days after it ships? Email us at support@pawnookco.com with your order number. We'll check with the carrier right away. If the carrier can't find it, we'll send a new one or refund you, your choice.
  • Tracking says delivered, but you can't find it? Check your mailbox, porch, mail room, and with neighbors. Carriers sometimes mark a package delivered a little early. Still missing the next day? Email us and we'll help you sort it out with the carrier.

Damaged or missing parts

If your order arrives damaged, is missing a part, or isn't what you ordered, send us a photo and we'll replace it or refund you, your choice. No need to send it back. For the herding ball, send the photo within 7 days of delivery; for the nail grinder, within 30 days (The Pawnook Promise). See our Refund Policy for the full terms.

Import duties

If a carrier ever asks you to pay a fee to receive your order, please email us before you pay.

Questions?

Email support@pawnookco.com. We reply within 24 hours, Monday–Friday.